Acceptable Use Policy

1. Overview

Server Joe’s wants to provide stable, secure, and reliable services for all customers. This Acceptable Use Policy applies to all users of our services, including customers, client account users, website visitors, domain registrants, reseller customers, and anyone using services through a customer account.

This policy is not exhaustive. We reserve the right to investigate conduct, content, or activity that may harm our services, other customers, third parties, or the public, even if the conduct is not specifically listed below.

2. Prohibited Use

You may not use Server Joe’s services for unlawful, harmful, fraudulent, abusive, or disruptive purposes.

Illegal or harmful activity

• Violating applicable laws, regulations, or court orders
• Promoting, facilitating, or engaging in fraud, deception, scams, or impersonation
• Using services to distribute malware, ransomware, spyware, phishing pages, pharming pages, botnet related infrastructure, or other malicious code
• Using services to harass, threaten, extort, stalk, abuse, or harm individuals or organizations
• Using services in a way that exploits or harms minors

Prohibited content or conduct

• Content that infringes copyright, trademark, privacy, publicity, or other third party rights
• Counterfeit, deceptive, or intentionally misleading content used to defraud or misrepresent
• Hosting or distributing stolen data, unlawfully obtained credentials, or unlawfully obtained personal information
• Operating services that exist primarily to support abuse, fraud, credential theft, malware distribution, or illegal access

3. Email, Messaging, and Domain Abuse

Server Joe’s services may not be used for spam, abusive messaging, or abusive domain activity.

• Sending unsolicited bulk email, spam, or abusive messaging
• Using misleading headers, spoofed sender identities, or deceptive routing information
• Operating phishing campaigns, fraudulent landing pages, or deceptive lead capture systems
• Registering, transferring, or using domains primarily for phishing, malware, fraud, botnet abuse, impersonation, piracy, or deceptive practices
• Using domain services in ways that violate registry, registrar, or industry abuse standards

If you are using our domain services, you are responsible for ensuring your registration and use of domains complies with applicable law and industry requirements.

4. Security and Network Abuse

You may not interfere with the security, availability, or integrity of Server Joe’s systems, networks, services, or third party systems.

• Unauthorized access attempts, privilege escalation, brute force attacks, or credential attacks
• Port scanning, probing, or vulnerability exploitation without permission
• Denial of service activity, traffic flooding, or attempts to disrupt services
• Bypassing authentication, access controls, quotas, restrictions, or security controls
• Interfering with or degrading shared service performance for other customers
• Using services as command and control infrastructure for malicious tooling or compromised systems

5. Resource and Platform Abuse

Shared systems and managed platforms must be used fairly and responsibly.

• Using shared hosting for abusive workloads that are not appropriate for the service type purchased
• Running software or workloads that cause unreasonable strain, instability, or service degradation for other users
• Using services for crypto mining, abusive automation, or similar high impact activity unless explicitly permitted in writing
• Using hosting or reseller services in a way that creates persistent abuse complaints, blacklist events, or security incidents
• Attempting to resell, redistribute, or sub-license services in ways not permitted by the purchased service type

If your needs go beyond normal shared use, the right fit may be Managed or another service path rather than forcing the wrong workload into the wrong environment.

6. Customer Responsibilities

Customers are responsible for the content, activity, and users operating under their account.

• Keep account credentials secure and restrict access appropriately
• Maintain websites, applications, plugins, scripts, and services in a reasonably secure state
• Respond promptly to abuse notices, support requests, and security related inquiries
• Take corrective action if content, software, users, or services under your account are causing abuse or risk
• Ensure that customers using reseller services also follow this policy
• Maintain backups and take reasonable steps to protect your own data and users

Customers using Reseller Hosting are responsible for the conduct of the accounts and users they create under that reseller environment.

7. Investigation and Cooperation

We may investigate suspected abuse, policy violations, or security incidents. You agree to cooperate reasonably with requests for information, corrective action, or mitigation when your account, content, domains, services, or users appear to be involved in abuse or risk.

We may remove, disable, suspend, rate-limit, isolate, block, or otherwise restrict services when needed to stop ongoing abuse, protect systems, respond to legal requirements, or reduce risk.

8. Enforcement

If we determine that this Acceptable Use Policy has been violated, we may take action without prior notice where appropriate.

• Requesting corrective action from you
• Removing or disabling specific content, domains, scripts, accounts, or services
• Suspending or terminating services
• Refusing renewals, registrations, transfers, or additional orders
• Reporting conduct to affected providers, registrars, registry operators, payment processors, or authorities where appropriate

The severity of the response may depend on the type of abuse, urgency, legal risk, repeat behavior, customer responsiveness, and the impact on others.

9. Reporting Abuse or Violations

If you believe a Server Joe’s service, hosted site, domain, or user is involved in abuse, please report it with as much detail as possible.

• A clear description of the issue
• The affected domain, URL, IP, or service if known
• Timestamps and supporting details
• Relevant screenshots, headers, or logs if appropriate

Existing customers can use the support ticket system. General support information may also be available in our knowledgebase.

Abuse reports may be investigated and, where appropriate, forwarded to the responsible customer as part of the response and mitigation process.

10. Changes to This Policy

We may update this Acceptable Use Policy from time to time to reflect changes in services, abuse patterns, infrastructure, legal obligations, or operational requirements. Updated versions will be posted on this page.