Privacy Policy

1. Who We Are

Server Joe’s is a Canadian hosting provider offering shared hosting, reseller hosting, managed services, domain related services, website migration assistance, and support.

This Privacy Policy applies to information collected through the Server Joe’s website, our customer communications, and our client portal at client.serverjoes.ca, which is used for account, billing, support, and domain management.

2. What Personal Information We Collect

The information we collect depends on how you interact with us. It may include:

Contact and account information

• Name, company name, email address, phone number, billing address, and account profile details
• Information you send when you contact us, open a support request, or use live chat or forms

Billing and service information

• Service orders, invoices, payment status, transaction references, and account history
• Information needed to manage renewals, account changes, and service delivery

Hosting and technical information

• IP addresses, browser and device details, login activity, timestamps, and diagnostic information
• Technical details you provide so we can troubleshoot hosting, domains, websites, WordPress, email, reseller, or managed service issues

Domain related information

• Domain registration and transfer details, including contact information required to provide domain services
• Information needed for domain searches, transfers, renewals, nameserver updates, and related requests

3. How We Collect Information

We collect information in a few different ways:

• Directly from you when you fill out forms, contact us, place an order, request support, search for domains, or use the client portal
• Automatically through logs, cookies, session tools, and similar technologies used to keep the site working and understand usage
• From service providers or partners when needed to deliver services such as billing, payment processing, or domain registration

4. How We Use Personal Information

We use personal information to operate and improve our services, including to:

• Create and manage customer accounts
• Provide hosting, domain, migration, reseller, and managed services
• Process orders, invoices, payments, renewals, and account changes
• Respond to support requests and communicate about services, updates, and maintenance
• Troubleshoot issues and protect the stability and security of our systems
• Improve our website, customer support process, and service experience
• Meet legal, regulatory, accounting, fraud prevention, and contractual obligations

We do not sell personal information.

5. Client Portal, Billing, and Support

Server Joe’s uses a client portal at client.serverjoes.ca for customer account management, billing, invoicing, domain management, and support.

When you use the client portal, we may collect and store account activity, login details, order history, invoice records, support messages, and service management data needed to operate your account.

Existing customers may also use our ticket system and knowledgebase.

6. Cookies and Similar Technologies

We use cookies and similar technologies to keep the site working, remember important preferences, and, where you choose to allow them, enable optional tools and site measurement.

Necessary cookies

These are used for core functions such as security, login related tools, session handling, and essential site preferences.

Functional cookies

These may support optional features such as live chat or embedded tools.

Analytics cookies

These may help us understand traffic, usage patterns, and page performance.

Marketing cookies

These may be used if we enable advertising or campaign tracking tools. Optional categories are intended to be controlled through our cookie settings and consent flow.

7. When We Share Personal Information

We may share personal information only as needed to operate the business and provide the services you request. This may include sharing with:

• Payment processors and billing related providers
• Domain registrars, registry operators, and domain related service providers
• Infrastructure, networking, hosting, and security related providers
• Support, communication, monitoring, or live chat providers where those tools are enabled
• Professional advisors, legal counsel, accountants, or regulators where required
• Law enforcement or authorities where we are legally required to respond

We may also disclose information where necessary to protect our services, customers, rights, operations, or security.

8. Canadian Hosting and Cross Border Processing

Server Joe’s is built around Canadian hosted services and Canadian infrastructure choices wherever practical.

At the same time, some third-party providers involved in billing, domain registration, payment processing, communications, or optional tools may process or store personal information in other jurisdictions when needed to deliver a service.

9. Retention and Security

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, enforce agreements, and meet legal or accounting obligations.

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration. No method of transmission or storage is perfectly secure, but we work to use reasonable safeguards appropriate to the services we provide.

10. Your Choices and Privacy Rights

Subject to applicable law and reasonable verification, you may request access to personal information we hold about you and ask that inaccurate or incomplete information be corrected.

You may also ask questions about how your information is used, request updates to account information, or withdraw consent for certain optional uses, although doing so may affect our ability to provide some services.

To make a privacy request, please contact us using the details below.

11. Children’s Privacy

Our services are generally intended for businesses, organizations, and individuals managing websites and online services. We do not design the site or our services to knowingly collect personal information from young children directly through the normal course of business.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, systems, tools, or legal requirements. When we do, we will post the updated version on this page and update the “Last updated” date shown above.

13. Contact Us

If you have a privacy question, want to request access or correction, or want to raise a concern about how personal information is handled, please contact:

Server Joe’s
Email: info@serverjoes.ca
Website: serverjoes.ca

Existing customers may also contact us through the support ticket system or through the client area.