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Use the categories on the left to jump straight to the answers you need without scrolling through one huge page.
Start here if you are deciding where you fit or how Server Joe’s works overall.
Server Joe’s is a Canadian hosting company focused on dependable hosting, a more personal support experience, and practical services for customers who want help from real people. You can start with Shared Hosting, grow into Reseller Hosting, or work with us more directly through Managed.
If you need a normal website plan, start with Shared Hosting. If you want to host clients under your own brand, go to Reseller Hosting. If you want someone to help handle the setup, maintenance, and broader web presence, Managed is the better fit.
Yes. Canadian hosting is a core part of the Server Joe’s approach. If that matters to your business, you can read more on the About page.
The goal is to give you a more direct, hands on, human support experience while still offering a polished and professional service. We want customers to feel like they can actually talk to someone who understands hosting, websites, and infrastructure.
For agencies, developers, and providers who want to host clients under their own brand.
Reseller hosting lets you sell hosting under your own brand while the infrastructure sits behind the scenes. It is built for agencies, developers, and providers who want recurring revenue and cleaner client service management. You can see the plan lineup on the Reseller Hosting page.
White label means your clients see your brand and your service rather than the underlying platform provider. That is a big reason agencies and providers choose reseller hosting instead of putting every client on a personal shared account.
Yes. Reseller hosting is designed so you can create separate cPanel accounts for clients while managing the broader account structure through WHM.
Yes. If you are already hosting clients somewhere else, the move can be planned out. Start with the Migration page or speak to us directly if you are moving multiple accounts.
For customers who want more help with setup, maintenance, and their broader web presence.
Managed is a more hands on service for customers who do not just want a hosting account. It is meant for people who want help choosing the setup, launching properly, and staying looked after with maintenance, changes, and ongoing support. You can read the full positioning on the Managed page.
Managed is for customers who want someone to help handle the web presence properly. That can include websites, WordPress, apps, CRMs, email related needs, multiple sites, and the ongoing work that comes after launch.
Yes. Managed can include multiple websites and support around a broader online setup. That is one of the reasons it exists separately from normal shared hosting.
Yes. Managed is the better place to start if you want more help with WordPress, CRMs, apps, integrations, and the ongoing support that comes with using them in a real business setup.
Questions about registration, transfers, and where domain management happens.
Go to the Domains page, search for the name you want, and then continue into the client portal flow to complete registration.
Yes. You usually need the domain unlocked and the transfer authorization code from your current registrar. The transfer section on the Domains page explains the process more clearly.
You manage domains through the Client Area, where renewals and supported domain tasks are handled.
Usually yes. A domain transfer and a website migration are separate things. If you are moving the website too, review the Migration page so the steps are handled in the right order.
Questions about moving your website into Server Joe’s.
Yes. We can help move website files and databases so the process feels lower stress and more organized. The full step by step overview is on the Migration page.
The goal is to keep downtime as low as possible by moving the site first, testing it first, and only then pointing it live. That is why the migration process is structured in stages instead of treating it like a blind switch.
Yes. Post move issues are part of why extended care exists after migration, especially for older websites or sites with plugins, themes, or app dependencies that need adjustments.
Yes. That is one of the common reasons a site may need follow up attention after being moved, especially when it is coming from an older environment.
Questions about where to get help and where account management happens.
You can open a ticket through the Support Ticket page. You can also check the Knowledgebase or use live chat when it is available.
You manage services from the Client Area, where you can handle billing, domains, invoices, and support tickets.
Invoices, renewals, and service management are handled through the Client Area.
Yes. If you are unsure where you fit, compare options on Compare Plans or use live chat and we can help point you toward the right setup.
Speak to a Joe today and we will help point you in the right direction.
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